Yes, I offer a bespoke service and love hearing about your ideas and turning your vision in to reality! Please see my Bespoke page for the bespoke form and more information about how this process works.

If you have old jewellery that you would like to use for a new piece please include this information and an image when submitting the bespoke form. In most cases, I can reuse your metal and where possible, use stones if the original setting allows for easy & smooth removal of the stone without causing damage. I tend not to work with softer stones like emeralds and old rubies, because they can break easily during the extraction process. However, I will make you aware of any potential risk of breakage to stones before removal and require you to confirm in writing that you agree to these risks outlined, should you choose to go ahead with the extraction process.

Bespoke pieces vary greatly depending on the type of materials used, the size, number and clarity of stones. As well as the complexity of the design and time taken. The minimum amount for a Silver commission starts at £200 and 9ct gold prices start from £675, *these prices are subject to fluctuations, dependent upon the metal prices on the day. Quotes are provided during the design stage of the process, and once confirmed, these prices will not be adjusted except for any additional services required such as fast track hallmarking, stone certification or postage.

Each piece made is unique, handmade and one-off. I work collaboratively with you to create something original and meaningful to you, so please note that I do not copy or replicate other jewellery artists' work. I encourage you to contact the original creator directly to honour their craftsmanship and creative rights if you are set on a style that sits outside of my creative aesthetic. Thank you for supporting the originality in my designs and process.

I recommend that you buy a UK ring sizer or pop in to a local jeweller to get an accurate finger size before buying. I use the UK ring size system F - Z+2 and can offer half sizes.

Yes, I currently use two casting companies, one for gold and one for Silver based in Brighton. Both of these companies use recycled metal in their casting processes. All left over metal I have also gets sent to be reused and recycled on a regular basis.

All gemstones are sourced from UK based wholesalers who cut and process gems in controlled and ethical environments, meaning equipment and environment law is the norm. More and more I am starting to use recycled stones, which have been carefully extracted from vintage or nearly new pieces and sold via a certfied seller of recycled gems. I will only ever use stones that are 100% genuine and of a high quality. If you would like to request a Certification for your stone, please let me know during the consultation process and this can be arranged for an additional fee.

Pieces are hallmarked in accordance to the Hallmarking Act 1973, where any work over 7g will be given the full traditional hallmark with an ‘RSJ’ hall note. I also hallmark all gold Made to Order and Bespoke pieces. If you are buying a ready to wear piece and would like it to be hallmarked before it is sent, contact me to arrange payment. Please note that the standard services can take between 2-9 weeks, although a next day service is available for an additional fee.

Your jewellery is protected by a 12-month warranty, starting from your purchase date. During this period, I will repair any faults free of charge when the piece has been worn normally. Read more about the warranty policy for your jewellery here.

At checkout I offer two types of delivery with Royal Mail, Trackable 24 Service (£5.50) and Special Delivery next day (£9.00). The tracked 24 services allows for up to £150 insurance, whilst the SD next day provides up to £750. Please contact me if you prefer an alternative option.

Yes, I can post anywhere in the world except for EU countries (due to gpsr regulations). I use Royal Mail or FedEx (delivery time between 2 to 10 working days: £35) to send pieces internationally and use a trackable and fully insured service. Please email me to arrange postage before purchasing so that I can get an accurate cost for you. Please be aware that you are liable for any customs or tax duties that may arise upon receiving your items.

Bespoke items are not entitled to a refund or exchange unless faulty, but in some cases items can be remade or adjusted.
Rachel Strange Jewellery does not refund post or packaging costs, tax or duties payable for refunds.

I recommend that when jewellery is not worn, it is stored in separate bags as to not cause scratching with other pieces. Silver jewellery will naturally tarnish over time but can be cleaned with a soft cloth that will be included with your order. 
Certain stones are more durable than others but care must always be taken to avoid bangs and scratches. Avoid wearing your pieces during heavy exercise, in the swimming pool or the sea so that they can maintain their shine & finish. Do not expose them to creams or strong perfumes. Please contact me with any questions you have about your piece.