Warranty Period

Your jewellery is protected by a 12-month warranty, starting from your purchase date. During this period, I will repair any faults free of charge when the piece has been worn normally.

How to Make a Claim

Should you need to make a claim, please email hello@rachelstrange.com with:

- Your proof of purchase

- A description of the issue

- Photos of the affected area

What is Covered:

- Manufacturing defects

- Loose stones (within the first 12 months)

- Faulty clasps or broken chains (due to craftsmanship)

Should you need to discuss any of the below past the 12 month deadline, please contact me:

- General wear and tear e.g., scratches, tarnishing, fading that requires maintenance.

- Damage caused by misuse, accidents, or improper care.

- Loss of stones after the 12-month period (Replacement of these will incur the cost of the stone & any additional materials required only).

- Alterations or repairs by third parties

Quality Guarantee

Each piece is handmade with meticulous attention to detail, using genuine and ethically sourced materials including precious metals and stones. Please contact me with any questions you have about your piece. If you require your piece to be cleaned please email me to arrange this service.